Privacy Policy

Lumina Medical Travel (“Lumina,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using this website or submitting a consult request, you agree to the practices described here.

1. Information we collect

We collect information you provide directly to us, including:

• Contact information you submit through our consult form, such as your name, email address, and the procedure you’re interested in.
• Health-related information you voluntarily share with us during a consult, such as your dental history or treatment goals, in order to help match you with an appropriate provider.
• Communications you send us directly, such as emails or messages.

We may also automatically collect limited technical information when you visit our site, such as your browser type and general location, through standard analytics tools.

2. How we use your information

We use the information we collect to:

• Respond to your consult request and coordinate a treatment plan with a vetted provider
• Communicate with you about your inquiry, appointment, or travel coordination
• Improve our website and services
• Comply with legal obligations

We do not sell your personal information.

3. How we share your information

We share information only as needed to provide our services, including:

• With dental providers in our network, solely to prepare a treatment plan and quote for you, and only with your knowledge as part of the consult process
• With service providers who help us operate our business (such as email or scheduling tools), under obligations to protect your information
• When required by law, such as in response to a valid legal request

We do not share your health-related information for advertising purposes.

4. Data security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your choices

You may contact us at any time to ask what information we hold about you, request a correction, or request that we delete your information, subject to any legal or legitimate business obligations we may have to retain it.

6. Cookies

Our website may use basic cookies or similar technologies to understand site usage and improve performance. You can control cookies through your browser settings.

7. Children’s privacy

Our services are intended for adults. We do not knowingly collect information from children under 18.

8. Changes to this policy

We may update this policy from time to time. We will post any changes on this page with a revised effective date.

9. Contact us

If you have questions about this Privacy Policy, contact us at hello@luminamedicaltravel.com or [your CMRA mailbox address], Jacksonville, FL.